Membership FAQ's

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Stepz Fitness Gym Program

Membership FAQ’s

WHEN I JOIN, WILL SOMEONE SHOW ME AROUND THE CLUB?

Yes, a staff member will give you an induction of the gym equipment as well as show you the security, safety and after hours access procedures of the gym. We have also recruited some of our friendliest local members as volunteers to act as our Stepz ‘Buddy Legends’. They’re members just like you and me but are there to help, or just have a chat! They can show you around and introduce you to others and/or equipment. They know what it’s like to be new and have graciously put there hand up to make your experience less intimidating, and a whole lot more fun at any of our Stepz gyms! You can identify these “Buddy Legends” in the gym by the Special Stepz Orange Sports band on their wrist.

CAN I ACCESS OTHER STEPZ FITNESS CLUBS AROUND AUSTRALIA?

Yes, once you’ve joined a Stepz Club on a standard membership, you can gain access to any of the other Stepz Gyms in Queensland and New South Wales.  The first time you want to access another club, please see the club manager during staffed hours, so that they can register your card in their system for that club or ask your own manager to arrange for you.  After that you’re right to enter the club at anytime.
If you’ve joined under a Special Home club promotion you will only be able to access the home club that you’ve joined.

HOW CAN I BOOK IN WITH A PERSONAL TRAINER?

Training is the most effective way of achieving your goals and ensuring that your gym membership is fulfilling to you. Our trainers start with where you are at and help you reach your own specific goals. Talk to your gym manager about the best fit for your needs and they will match you with a personal trainer.

CAN I FREEZE MY MEMBERSHIP?

Yes, you can suspend your membership by letting your club manager know. You can freeze your membership for a minimum of 2 weeks at a time, up to 4 weeks every 12 months at no cost.

WHAT IS THE MINIMUM AGE TO A JOIN STEPZ FITNESS CLUB?

All members must be a minimum of 14 years of age. Members under 18 years of age are to have a parent or guardian co-sign the membership form before their application will be approved. Members who are 16 and under must be accompanied by a personal trainer, guardian or parent to train inside the club.

HOW CAN I CANCEL MY MEMBERSHIP?

For Flexi Memberships:
You can cancel at any time by simply coming into you club to complete your cancellation form. There is a 30 days cancellation notice period.

For No Joining Fee, 12 months memberships:
To cancel your 12 months membership, we requires a medical certificate stating that you cannot utilise any fitness services or facilities because of your permanent illness or physical incapacity for the remainder of your membership term.
Or you may elect to pay out the remaining term left on your agreement less 5% of the total amount.

Short Term Trial memberships:
If you are on a short term 3 or 7 days Trial membership, you can cancel at any time before you trial period is up.  Simply complete you cancellation form and return your access to the club that you joined at.  If you do not return your access card and complete your cancellation form then you will be charged the access card fee and your membership will commence.

ARE CASUAL AND SHORT TERM PASSES AVAILABLE?

Yes, please speak to the club manager for the best options for you. You can also contact them during staffed hours, click to see contact details here.

WHO CAN I SPEAK TO REGARDING MY MEMBERSHIP OR CLUB?

You can speak to your club manager for any questions you may having regarding your membership or the club. Club contact details can be found on the Location page – Here.

Start Your Stepz Fitness Journey Here

 

Results speak louder

Don’t just take our word for it, here’s some word from our happy clients

Me and my girlfriends have been members for a few months and LOVE THIS PLACE. This gym is like working out with all your mates, no egos just support all round. The team is super professional and I must say one of the best gyms i've ever been a member of.
Melanie McCallum
Melanie McCallum
08:52 12 Oct 20
Nice friendly gym, no egos. Enjoyed all the classes so far.
Johnny Thai
Johnny Thai
00:01 12 Oct 20
I’ve been going here for about 2-3 months now and I have had the best experience ever!The trainers keep their promises, push you and help you through every fitness need.I have enjoyed the energy, the people and the trainers so much.They have helped me get to a better point both physically and mentally! And I can’t thank the team enough.It’s a place that you’ll want to go every day. 🙂
Sinead Healy
Sinead Healy
09:16 09 Oct 20
Amazing staff no matter if it is a personal one on one session, group classes or just walking in, you walk it and it like the biggest cheer up of my day. They know our names and greet us at door with big smiles and are always up for chat. The gym is probably the best part of my day. They are helpful at achieving my goals and are always encouraging. Always clean and always looking after our hygiene and well-being.
Emily Leeming
Emily Leeming
22:37 24 Sep 20
Nice modern gym with welcoming and supportive staff.
Nikolina Vulcik
Nikolina Vulcik
11:38 10 Sep 20
Honestly the best gym I’ve ever been to! The team here are so amazing. They make every member feel like family and genuinely care about helping people achieve their fitness goals. The gym has a great, fresh, welcoming vibe to it. The classes are heaps of fun too!
Kelly Althaus
Kelly Althaus
11:42 15 Jun 20
Love this awesome gym! The group training is a must! Super clean facilities and wide range of state of the art equipment are always there to be used even during peak-hour. Great, friendly staff. Always a joy to work out here when I’m in Penrith. 5/5 ✌️
Max Everest
Max Everest
10:59 04 Nov 19
When I walked into Stepz Fitness in Penrith, I was greeted by Ash the owner with a big warm smile. It made me feel very welcome and happy.He took the time to get to know me, listened to my goals and reassured me that I was going to be apart of a community not just a gym.Great place to train and meet new people!
Jessica Feneley
Jessica Feneley
13:01 13 Aug 19

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